Thank you for shopping with us at FenceUS. We strive to ensure that you are completely satisfied with your purchase. If you need to return an item, please follow our returns policy outlined below:

1. **Eligibility for Returns:**
Items can be returned within 30 days of the delivery date if they are unused, in their original packaging, and in a resalable condition.

2. **Non-Returnable Items:**
Certain items are non-returnable, including customized products and clearance items. Please check the product description for details.

3. **Return Process:**
To initiate a return, please contact us at [email protected] or call us at 303-528-1059. Provide your order number and reason for the return.

4. **Return Shipping:**
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

5. **Refunds:**
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

6. **Exchanges:**
If you need to exchange an item for the same item or a different one, please follow the return process above and place a new order for the desired item.

7. **Contact Information:**
For any questions regarding returns, please contact Natta at:
Phone: 303-528-1059
Email: [email protected]

Thank you for choosing FenceUS!